Delivery is only within Australia. Delivery charges will be detailed in your shopping basket. Delivery is by Fastway for metropolitan areas, otherwise by Australia Post.

Normally items are dispatched within a week of order. Some items from Europe can take up to 8 weeks if they are not in stock. If your order is not available for dispatch within the week you will be informed and have the option of cancelling your order for a full refund if you cannot wait.

Returns & Warranties Policy

If goods are damaged or faulty upon receipt The Light Site will replace them free of charge if you contact us within 7 days of delivery. Products will have to be returned for inspection before replacement and the cost of the return freight will be refunded by The Light Site. Please contact The Light Site on 02 94364516 to arrange return shipping.

Thereafter, except for globes, all products come with a minimum of a one year warranty against failure if installed by a licensed electrician. You will be required to produce proof of purchase and proof of installation by a licensed electrician.

Warranties are valid within Australia only.

Please contact The Light Site if you are unsure of the warranty on specific products.